Monday, August 29, 2011

The Right Way to Apologize Online

Sooner or later, we all make mistakes. Who doesn’t? It’s something that happens to everyone. Eventually we all have our slipups, blunders, misunderstandings – or maybe even a full blown PR disaster.
It can be mortifying, but it doesn’t have to be – especially if you’re prepared.

credit: DoktorSpinn
Social media has changed the game in terms of handling bad press or negative PR. It used to be that negative comments had limited reach in audience. But now, due to sites

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